HP LaserJet 1022 issues
Recently I was trying to fix an issue with an HP LaserJet 1022 on a Windows 7 x86 machine with an USB connection. The issue was that if certain files were being printed it would kill the print spooler until you clean it out (delete the print spooler files manually). I found that the biggest problem files were PDF files.
So I stated researching and found the following post:
http://arstechnica.com/civis/viewtopic.php?f=11&t=327353
In this post they are describing a very similar issue. They are also talking about that the solution is using a PCL driver (which by the product description it natively supports). However HP is unique in this case. They don’t actually have a PCL driver for this printer they only have a Host Based printer driver.
They requested help from HP who actually told them to use a HP LaserJet 6L driver.
|
Dear HP Customer, |
So by this answer from HP we can see that they are obviously aware of the problem but decided not to fix it and give a work around instead.
It works perfectly fine to use the LaserJet 6L driver. If you can’t see the driver when installing the printer you can press Windows Update in Windows 7 and Vista in order for it download a lot of drivers from Windows Update.
I hope this helps somebody
Andreas
Find out what caused a BSOD
Of course you can use good old Google and find out what the BSOD stands for but this only gets you so far. (my favorite site with most BSODs on it is this one: http://www.aumha.org/a/stop.php)
If you want more and your computer has its pagefile on the C drive it will try to create a Crash dump Memory file under C:\Windows called Memory.dmp
This file you can analyze. I followed this instructions:
http://www.brighthub.com/computing/windows-platform/articles/29860.aspx
However you can simplfy this:
Go to this page: http://www.microsoft.com/downloads/details.aspx?FamilyID=6b6c21d2-2006-4afa-9702-529fa782d63b&displaylang=en
Download the utility and run it. It will automatically detect the right version and guide you through the install.
On this screen only select the Common Utilities (I installed the Redistributable packages as well just to make sure everything works)
After it downloads and installs everything go into your start menu and open up WinDbg. Now click on File - Symbol File path and paste the following into the window:
SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
and click ok.
Now just open the crash dump .dmp file with file - open crash dump. Once analyzed it will let you know what file it thinks the problem file was.
( I in the past had a lot of luck when there were corrupt or buggy drivers on the system) If you end up with a .sys file you can usually Google it to find out what driver it is.
When it is down with analyzing you can click on the links in blue to get more inept (hint the "!analyze -v" is very helpful)
I hope that helps somebody with a BSOD problem
Andreas
UPDATE:
Correction from before: The only thing required to run the debugging tools is the actual debugging tools under Common Utilities. Also the .net 4.0 is not required.